AQ9 Plane — Privacy Policy

AQ9 Plane (hereinafter referred to as "we", "us", or "the Platform") treats the privacy of its members as its highest priority. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, and the measures we take to keep it secure.

This Privacy Policy applies to the AQ9 Plane website, mobile application, and all other digital services. By accessing or registering on our platform, you agree to this policy. If you do not agree with any part of it, please refrain from using the platform.

AQ9 Plane believes you should have full control over your own information. That's why we're upfront about what data we collect, why we collect it, and how we keep it safe. Our privacy policy is written in plain language so every member in Bangladesh can easily understand it.

AQ9 Plane only collects the information it needs. Collecting unnecessary or excessive personal data is against our policy. The types of data we collect and their purposes are detailed below.

Logging in through a third party (such as social media) may allow us to retrieve basic profile information from that platform. Your consent will always be obtained before this takes place.

AQ9 Plane uses your information only for specific, legitimate purposes. The full details are outlined below.

• Account Management: For registration, login verification, and profile management.
• Payment Processing: To securely process deposits and withdrawals.
• Identity Verification (KYC): To meet legal requirements and prevent fraud.
• Customer Support: To address your complaints or queries.
• Platform Improvement: To analyze and improve the user experience.
• Security Monitoring: To detect and prevent suspicious activity.
• Promotional Communications: To inform you of bonuses and offers, with your consent.
• Legal Obligations: To comply with regulatory authority requirements.

AQ9 Plane does not generally share your personal information with any third parties. However, information may be shared in the specific circumstances outlined below.

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions. These organizations operate under their own privacy policies.
• Legal Authorities: Information may be disclosed in response to a lawful order from Bangladeshi law enforcement agencies or courts.
• Technology Partners: Limited data may be shared with technology service providers used to operate the platform (servers, analytics) — all of whom are bound by strict data protection agreements.
• Responsible Betting Organizations: In cases of self-exclusion or identified problem betting, relevant information may be shared with the appropriate authorities.
• Business Transfer: If ownership of AQ9 Plane changes, data may be transferred to the new owner; however, this policy will remain in effect.

For any reason beyond those listed above, your explicit consent will always be obtained before your information is shared.

AQ9 Plane uses cookies and similar technologies to operate its website and app. Cookies are small data files stored on your device.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.

AQ9 Plane uses industry-standard technology and processes to protect your information. Our security operates across multiple layers.

• SSL/TLS Encryption: All platform communications are secured with 256-bit SSL encryption.
• Database Encryption: Sensitive data is stored in encrypted form.
• Two-Step Verification: The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Server infrastructure is monitored around the clock.
• Access Control: Only authorised staff are permitted to access member data.
• Regular Audits: Third-party security experts conduct regular system audits.
• Data Backup: Data is securely backed up to prevent loss in the event of an incident.

AQ9 Plane believes you have full ownership of your personal data. Your rights are detailed below.

To exercise any of the rights listed above support@aq9plane.net. We will respond within 30 business days.

AQ9 Plane does not retain your data longer than necessary. Retention periods are determined based on legal requirements and legitimate business needs.

Once the retention period expires, data is securely and permanently deleted or anonymized so that no individual can be identified.

AQ9 Plane does not knowingly collect any information from anyone under the age of 18. As per our Privacy Policy, minors are not eligible to use this platform.

• Age is verified at the time of registration, and no one under 18 is permitted to open an account.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.
• If parents have concerns support@aq9plane.net— we will act promptly.

AQ9 Plane may update this Privacy Policy from time to time. Revisions may be made due to changes in business operations, new technologies, or updates to applicable laws.

• For significant changes, a notice will be sent to your registered email address.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• Copies of previous policy versions are available upon request through our support team.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us through the channels below.

• Email: support@aq9plane.net
• Live Chat: Available 24/7 within the platform
• Response Time: Usually within 24–48 hours

To contact our Data Protection Officer directly privacy@aq9plane.netEmail us at. We're happy to respond in Bangla.